Panasonic Toughbook CF-33 Rugged, Core i5-7th Gen, 12" Multi Touch, 16GB RAM, 512GB SSD, 4G LTE, dGPS, Contactless Smart Card, Barcode Reader, Infrared Webcam, Win 11 Pro

1. Processing Time

Orders ship within 2–4 business days. Every unit is tested and checked before it leaves our facility in Welland, Ontario.

2. Delivery Time

Once shipped, most orders arrive within 2–5 business days, depending on your location. You'll get a tracking number by email as soon as your order ships.

3. Shipping Rates

Shipping costs are calculated at checkout based on your address and the size and weight of your order.

4. International Orders

For orders shipped outside Canada, the buyer is responsible for any duties, taxes, and customs fees charged by the destination country.

5. Questions

Need help with an order or a shipping quote? Email us at info@phoenix-squad.com.

1. Return Policy

If you're not completely satisfied with your purchase, you can start a return within 30 days of receiving your order. The item must be returned in its original condition, with all packaging and accessories.

Customers are responsible for:

• Restocking fees of 15% to 20%
• Customs and import fees
• Return shipping fees

2. How to Start a Return

Email us at info@phoenix-squad.com and we'll send you instructions on how to ship the item back to us.

3. Refund Process

Once we receive the returned item and check its condition, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method used at checkout.

4. Exchanges

To exchange an item for a different model or configuration, start a return as described above and place a new order for the item you want.

5. Non-Returnable Items

Some items, such as personalized or customized products, may not be eligible for return. Check the product description or contact us if you're unsure.

Exceptions: We don't accept returns on the following items:

• New Panasonic Toughbook devices

Orders canceled after they are placed are subject to a 4% cancellation fee based on the total order value. This fee covers processing costs, since we start preparing your unit as soon as the order is confirmed.